Terms of Service

1. Introduction

Welcome to GF Yourself! These Terms of Service ("Terms") govern your use of the GF Yourself website and your purchase of our products and subscription services.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

GF Yourself! is operated by Gluten Free Yourself Ltd, a company registered in England and Wales (Company Number: 16837811), with registered office at 21 Yew Tree Way, Barford, Warwick CV35 8EF.

2. Definitions

• "We", "us", "our" refers to GF Yourself and its operating company
• "You", "your" refers to the customer or user of our services
• "Subscription" refers to recurring delivery of gluten-free product boxes
• "One-time Purchase" refers to single orders including gift boxes
• "Products" refers to all items sold through our website
• "Services" refers to our subscription and delivery services

3. Account Registration

3.1 Account Creation

To purchase a subscription or make orders, you must create an account providing accurate and complete information.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must notify us immediately of any unauthorized use.

3.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

4. Subscriptions

4.1 Subscription Service

Our subscription service provides regular delivery of curated gluten-free product boxes on a monthly basis.

4.2 Subscription Plans

• Monthly subscription: Billed monthly, ships once per month
• Subscription details, pricing, and contents are as described on our website at the time of purchase

4.3 Billing and Renewals

• Monthly subscriptions automatically renew each month unless cancelled
• Payment is charged to your designated payment method on your billing date
• We will notify you of any price changes at least 30 days in advance
• Price changes do not apply to pre-paid multi-month subscriptions

4.4 Subscription Changes

You may:

• Upgrade or downgrade your subscription plan
• Pause your subscription for up to 1 month
• Changes must be made at least 2 business days before your next billing date

4.5 Cancellation

• You may cancel your subscription at any time by contacting customer service at hello@gfyourself.co.uk
• Cancellations must be made by the 13th of the month to avoid being charged for the next box
• No refunds are provided for boxes already dispatched unless due to a fault of GF Yourself!

5. Orders and Pricing

5.1 Product Information

We make every effort to display our products accurately. However, we do not guarantee that product descriptions, images, or other content is completely accurate, current, or error-free.

5.2 Pricing

• All prices are in GBP (£) and include VAT where applicable
• Prices are subject to change without notice
• Shipping costs are additional unless stated otherwise
• We reserve the right to correct pricing errors

5.3 Order Acceptance

• Your order is an offer to purchase our products
• We reserve the right to refuse or cancel any order for any reason
• We will confirm acceptance by sending an order confirmation email
• A contract is formed when we dispatch your order

5.4 Payment

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• Digital payment methods as displayed at checkout

Payment is processed securely through our third-party payment processor. We do not store complete credit card information.

6. Delivery

6.1 Delivery Areas

We deliver to addresses within the United Kingdom. Certain remote areas may incur additional charges or have limited availability.

Deliveries to Northern Ireland, Scottish Highlands, and Channel Islands are subject to different delivery times and costs as specified at checkout.

6.2 Delivery Times

• Standard delivery: 1 business day, 2 business days for deliveries to Northern Ireland, Scottish Highlands, and Channel Islands.
• Subscription boxes: Dispatched on or around 15th of each month

6.3 Delivery Issues

If your delivery is delayed, damaged, or lost:

• Contact us within 7 days of the expected delivery date
• We will investigate and provide a replacement or refund as appropriate
• We are not liable for delays caused by courier services or circumstances beyond our control

6.4 Undeliverable Orders

If an order cannot be delivered due to incorrect address information or failed delivery attempts, additional charges may apply for re-delivery.

7. Returns and Refunds

7.1 Your Consumer Rights

Under the Consumer Contracts Regulations 2013, you have the right to cancel most purchases within 14 days of receipt for any reason.

7.2 Exceptions

The following cannot be returned or refunded:

• Perishable goods (food products)
• Products that have been opened or consumed
• Gift cards or vouchers

7.3 Faulty or Damaged Products

If you receive damaged, faulty, or incorrect products:

• Contact us within 7 days of delivery with photographic evidence
• We will provide a replacement or full refund

7.4 Refund Process

• Approved refunds are processed within 14 days
• Refunds are issued to the original payment method
• Shipping costs are non-refundable unless the return is due to our error

7.5 Subscription Refunds

• No refunds for partially consumed subscription periods
• Prepaid multi-month subscriptions are non-refundable

8. Product Liability and Allergen Information

8.1 Allergen Information

• Product allergen information is provided on all product packaging
• Products may be processed in facilities that handle allergens
• We are not liable for allergic reactions; customers must check ingredients carefully

8.2 Product Safety

• Do not consume products if packaging is damaged
• Check expiration dates before consuming
• Follow storage instructions provided

8.3 Limitation of Liability

To the fullest extent permitted by law, we are not liable for any illness, injury, or allergic reaction resulting from consumption of our products. Customers use products at their own risk.

9. Intellectual Property

9.1 Our Rights

All content on our website, including text, graphics, logos, images, and software, is our property or our licensors' property and is protected by copyright and trademark laws.

9.2 Limited License

You may access and use our website for personal, non-commercial purposes only. You may not:

• Reproduce, distribute, or modify our content without permission
• Use our trademarks or branding without authorization
• Scrape, data mine, or use automated tools to access our website

10. User Content and Reviews

10.1 Reviews and Feedback

You may submit reviews and feedback about our products. By doing so, you grant us a perpetual, royalty-free license to use, reproduce, and display your content.

10.2 Prohibited Content

You may not submit content that is:

• Defamatory, obscene, or offensive
• Infringing on third-party rights
• False or misleading
• Spam or promotional

We reserve the right to remove any content that violates these Terms.

11. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to our data practices as described in our Privacy Policy.

12. Marketing Communications

12.1 Consent

By creating an account, you consent to receive:

• Order confirmations and shipping notifications
• Account and subscription management emails
• Marketing emails (you may opt out at any time)

12.2 Opting Out

You may unsubscribe from marketing emails using the unsubscribe link in any email or by updating your account preferences.

13. Limitation of Liability

13.1 Maximum Liability

To the maximum extent permitted by law, our total liability for any claims arising from your use of our services or products shall not exceed the amount you paid for the relevant product or subscription.

13.2 Excluded Losses

We are not liable for:

• Indirect, incidental, or consequential losses
• Loss of profits, revenue, or business opportunities
• Loss of data
• Personal injury or property damage except where caused by our negligence

13.3 Consumer Rights

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded under UK law

14. Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• War, terrorism, or civil unrest
• Government actions or regulations
• Strikes or labor disputes
• Supplier or courier service failures
• Pandemic or public health emergencies

15. Modifications to Terms

15.1 Changes

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website with an updated "Last Updated" date.

15.2 Notification

For material changes, we will provide notice via:

• Email to registered users
• Prominent notice on our website
• In-app notification (if applicable)

15.3 Continued Use

Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

16. Termination

16.1 By You

You may terminate your account at any time by contacting customer service. Termination does not relieve you of payment obligations for services already provided.

16.2 By Us

We may suspend or terminate your account if you:

• Breach these Terms
• Engage in fraudulent activity
• Provide false information
• Abuse our services or staff

16.3 Effect of Termination

Upon termination:

• Your access to account features will cease
• Outstanding payments remain due
• Provisions intended to survive termination (including liability limitations and dispute resolution) remain in effect

17. Dispute Resolution

17.1 Informal Resolution

Before taking formal action, please contact our customer service team to resolve any disputes informally.

17.2 Governing Law

These Terms are governed by the laws of England and Wales.

17.3 Jurisdiction

Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17.4 Alternative Dispute Resolution

If you are unhappy with how we handle a complaint, you may refer your dispute to an alternative dispute resolution provider. As an online seller, we participate in the EU Online Dispute Resolution platform (if applicable).

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and GF Yourself regarding your use of our services.

20. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

21. Contact Information

For questions about these Terms or our services, please contact us:

22. Complaints

If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.